At Rabz Aura, we want you to love your purchase. If you have any issue with your order, please review our return policy below.
1. Return Eligibility
Returns are accepted only for eligible products.
Items must be unused, unworn, and in their original packaging.
Products must be returned with all tags, boxes, and accessories (if provided).
Return requests must be raised within [3 days] of receiving the order.
2. Non-Returnable Items
Used or damaged items
Items without original packaging
Customised or personalised jewellery
Items damaged due to improper care or handling
3. Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us with photos/videos within 48 hours of delivery.
We will review and assist you with the next steps.
4. Refunds
Approved returns will be processed after the product is received and checked.
Refunds will be issued through the original payment method or as per available options.
Shipping charges may be non-refundable.
5. Exchange Policy
Exchanges are available only for eligible products, subject to availability.
Customers may need to cover applicable shipping charges.
For return or exchange requests, please contact Rabz Aura Customer Support.
Thank you for choosing Rabz Aura ✨
